Service availability and uptime are essential for production services. The risk in moving to the cloud is of losing, at least temporarily, proper visibility over your infrastructure thereby allowing single points of failure (SPoFs) to creep in.
Create a support ticket via email: you can simply email us at firstname.lastname@example.org. Either way, you will receive an automatic response with ticket number in order to track your query status going forward and get automatic updates.
Our customer service representatives are available during business hours, Central European Time.